Table of Contents
Updated: May 10, 2010
Object
The conditions of sale below applies to the company INDEV, manager of the website ""http://www.Heelers.eu"" and any individual visiting or making a purchase on the website http://www.Heelers.eu, is hereinafter referred to as ""client"". The company INDEV BVBA, based in Avenue du four a briques 3C, 1140 Evere, Belgium, whose VAT number is BE 820 080 164, is hereinafter referred to as ""Indev. We can be reached by e-mail on the following address: info@indev.be. These conditions aim to define the terms of the distance selling of products sold by Indev and customer ordering the payment and delivery. The order on the website http://www.Heelers.eu implies the unreserved acceptance of the general conditions of sales force on site when placing an order by the customer. The customer declares:
- Having the ability to conclude the present contract
- Do not make any purchases in the purpose of reselling
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Products
The products offered for sale by Indev are those listed on the website http://www.Heelers.eu site on the consultation date by the client. The products are offered for sale within the limits of available stocks. A product is available if a green ball appears below the selected size. If the product appears with a green ball and it is not available, Indev agrees to send an e-mail to the customer as soon as possible. The products sold are described and presented with completeness. However, if errors or omissions were to occur in this presentation, the responsibility of Indev could not be initiated. Images and descriptions illustrating the products are only indicative and are not contractual.
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Prices
Prices are displayed in Euros (€) Belgian VAT inclusive and excluding shipping costs which are borne by the customer, unless otherwise specified. The price paid through Ogone includes the price of products, handling, packaging and storage of products, transportation costs and control. The prices include the VAT applicable on the date of the order.If the VAT rate is altered, these changes could be reflected in the price of items. Indev reserves the right to change prices at any time. The products will be charged on the basis of rates in effect at the time of the order registration.
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Orders
To allow the client to reconsider his order before validating it definitively, Indev displays validation and acceptance screens throughout the ordering process. The order will be permanently recorded to validate the final payment screen ordering on the website Ogone. At the last acceptance click, the order is considered final. An e-mail is sent to customer at the end of the order registration. This e-mail confirms that the customer order has been taken into account by Indev, rather than the ordered product is available. If the product is not in stock, Indev send to the client e-mail as soon as possible enabling him to be refund. Indev confirms the acceptance of purchase order to the email address he has given. Indev reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order. The information given by the buyer when making an order is this: in case of error in the address of the recipient, Indev cannot be held responsible for the impossibility in which it could be to deliver the product. If the recipient information is incomplete, Indev send an e-mail to the customer requesting it to supplement its coordinates. If the client does not respond within five days, the package will be returned to our stock and the customer will be reimbursed for the value of the product ordered, minus the cost of return transportation.
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Payment
Payment is made online via Ogone. Ogone is a leading payment system in Europe. Ogone allow to pay online quickly and securely using a credit card or bank account. Payment method we accept are those accepted by Ogone: Carte Bleue, Maestro, Visa, Mastercard, PayPal and all other payment methods supported by Ogone. The account is charged after the registration of the transaction. For more information about payment method, you can visit the ""Payment Info"".
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Secure payment
Payment is done only via the site Ogone. Your credit card number is routed to Ogone servers our financial institution. Your payment is made directly to Ogone so in a secure environment without going through the servers Indev, guaranteeing even more important that your numbers are only known by our partner Ogone. The order validated by the customer shall be considered effective only when the payment centers concerned have given their agreement. In case of refusal of such centers, the order will be canceled and the customer notified by email. Indev also reserves the right to refuse any order from a customer with whom there is a dispute. For more information about the payment security, you can visit the ""Payment Info"".
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Postage and delivery
Delivery Area: Heelers.eu delivers orders in the following countries: Belgium, Luxembourg, the Netherlands, mainland France (excluding Corsica), Germany and England. Rates and Delivery: The delivery rate is unique and is 10 € per order of less than 100 €. The delay is between 1 and 3 working days from the day following the order. To ensure the day of delivery, UPS will send our customer e-mail
allowing them to track their packages. The responsibility for this information is solely of UPS.
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Delivery conditions
The responsibility of Indev cannot be engaged for late delivery, for any reason whatsoever. Therefore, no claim of any nature whatsoever can be made by the client towards Indev. Indev choses UPS Global Relay as a carrier and ensures the smooth flow of products. Customer is responsible for checking the condition of the packaging and compliance of the delivered product, and makes any appropriate subject on the delivery of the carrier. In case of defects, the customer has the right of return as provided in this document. The customer has 48 hours to file a claim to the carrier in case of missing or damaged. Are considered as force majeure releasing the seller from his obligation to deliver war, riot, fire, strikes, accidents and the impossibility of being supplied. For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery. If the customer wants two places of delivery, he makes two orders, with delivery charge entailed.
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Right of withdrawal
According to the law, the client has a right of withdrawal in the following two cases: ""In a period of seven days after receipt of the goods without justification reasons and without penalties. -7 Days after the passing of the deadline for delivery indicated in the registration of the order. To exercise this right, the customer must send their applications by email info@indev.be. For the exercise of this right to be valid, it is imperative that the customer returns his entire order. The product(s) returned must be new, unused and in their original box perfectly intact. Only parcels returned in the condition above may be accepted as part of the right of withdrawal. The return address Indev is available upon request to: info@Heelers.eu. The full repayment of the order will then be done within 10 working days after the date of receipt.
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Returns and Exchange
From the date of receipt of the order, the customer has 10 working days to return an item. Thereafter, the products will be deemed compliant and accepted by the customer, and Heelers.eu reserves the right to refuse the exchange or refund. Returned items must be unworn and in their original packages. Return costs are charged to the customer. The return address and the return methods accepted by Heelers.eu are available upon request at: info@Heelers.eu or you will be notified if you run a procedure to exchange / refund directly from your account.
In the case of a stockout, the amount (of) item (s) in stock is (are) credited to the account within 5 business days after including the amount of flow (the) article (s ) out of stock.
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Privacy
The personal information collected in connection with distance selling is required, this information is necessary for processing and delivery of orders. This information is strictly confidential and is intended only by Indev. The customer has a right to access, modify, rectify and delete data. To exercise this right, the customer must send an e-mail to Indev at the following address: info@indev.be Moreover, Indev will not provide free or in exchange information on its customers to a third.
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Responsibility
Indev has, for all stages of access to the site, the ordering process, delivery or subsequent services, an obligation of means. Indev is not responsible for any inconvenience or damage arising from the use of the Internet, including interruption of service, external intrusion or presence of computer viruses or any act characterized by force majeure, in accordance to jurisprudence.
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Entirety
In the event that any provision of this contract would be null and void by a change in legislation, regulation or by a court, this does not in any way affect the validity and enforceability of these Terms of Use sale.
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Duration
These conditions apply throughout the duration of online services offered by Indev.
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Law - Litigation
These terms and conditions of sale are subject to Belgian law. In the event that a dispute should arise from this contractual relationship, the client and Heelers.eu shall undertake before any legal action to
seek an amicable solution. In case of dispute, the Courts of Brussels (Belgium) will be qualified.
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